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Frequently Asked Questions
Do You Offer International Shipping?
Yes, we proudly offer international shipping to over 43 countries. No matter where you are, you can enjoy our stylish canvas high-top sneakers delivered right to your doorstep.
Which Countries Are Eligible For Shipping?
We're delighted to offer shipping to a wide range of countries. Currently, we ship to the following countries: United States, Canada, Australia, United Kingdom, New Zealand, Japan, Austria, Andorra, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City), Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Switzerland, Spain, Sweden, and Turkey.
Is The Free Delivery Offer Available Internationally?
Yes, we're excited to offer free delivery to over 43 countries worldwide. Whether you're within the US or in one of these countries, you can enjoy the convenience of free shipping.
What's Your Return And Exchange Policy?
We want you to love your sneakers. If you're not completely satisfied, you can return or exchange them within 30 days of purchase. Please refer to our Returns and Exchanges page for detailed instructions.
What's The Shipping And Estimated Arrival?
Experience the exclusivity of our canvas high-top sneakers, each custom-crafted to perfection. As these are unique products printed on demand, we kindly ask for your patience. Your personalized pair will be ready to step into style in approximately 3 weeks from your order date. Thank you for your understanding as we create something truly special just for you. Your wait will be rewarded with a one-of-a-kind footwear experience that's worth every moment.
How Do I Track My Order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track the status of your package and get estimated delivery dates.
How Can I Contact Your Customer Support Team?
We're here to assist you! If you have any questions, concerns, or need assistance, you can easily reach out to our customer support team. Here are a few ways to contact us:
- Email: Send us an email at support@kineticfootwear.com. We strive to respond to all inquiries promptly, usually within 24 hours.
- Contact Form: Visit our "Contact Us" page on our website and fill out the contact form. Make sure to provide your name, email address, and details about your inquiry so we can assist you effectively.
- Live Chat: Look for the live chat option on our website. Our live chat representatives are available during our business hours to help answer your questions in real-time.